For the purposes of this quick start guide, let's assume the following I&B monitoring requirements:
Business
At the business level, the company’s management requires visibility into the key performance indicators (KPIs), such as:
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Number of active customers: total and by subscription;
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Monthly subscriptions revenue: total and by subscription;
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Monthly payment to data center;
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New customers per day;
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Churn rate;
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Service provisioning errors.
Business Unit
The manager of the Finance & Marketing Business Unit requires visibility into the following areas:
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Monthly subscriptions revenue: total and by subscription;
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Customers growth;
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Monthly payment to data center.
Subunit
Finance
The manager of the Finance subunit requires visibility into the following metrics:
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Revenue: total and by subscription;
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Monthly payment to data center.
For more example details see template for Finance subunit.
Marketing
The manager of the Marketing subunit requires insight into the following information:
-
Number of active customers: total and by subscription;
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Customers growth;
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Conversion ratio.
For more example details see template for Marketing subunit.
I&B platform control plane service
I&B platform service manager requires insight into the following areas:
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Service provisioning errors;
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Account console availability/performance/errors;
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Monitoring service availability/performance/errors.
For more example details see template for Control API.
End user layer
Account console app
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Dashboard availability/performance/errors;
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Subscriptions availability/performance/errors;
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Payments availability/performance/errors.
Web and application servers layer
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SSL certificates availability.
For more example details see template for Account console application.
Application layer
Account console
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Account dashboard availability/performance/errors;
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Subscriptions management availability/performance/errors;
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Users management availability/performance/errors.
Keycloak
-
Keycloak performance/errors.
Provisioning API
-
Endpoints availability/performance/errors.
Databases layer
-
PostgreSQL availability/performance/errors.
Kubernetes layer
-
Kubernetes availability/performance/errors.
Operating systems layer
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Linux performance/errors.